Getting error messages?
Our Online and On Premises Technical Support team is here to fix it.
Please read below information before strat the remote sessions.
Technical Support - Online and On Premises
Why Chose Us?
Troubleshooting is fashion for us; we will become happy more than you after fix the error.
We know the pressure on your employees from your clients or customers or you need to process invoices, prepare relevant documents to ship your products, complete the statutory reports, GST filing and many more.
The computer or website or software starts giving trouble to you or your colleague, the process of work will be stopped.
We invest our knowledge and provide you the best solution for any technical errors quickly.
Any software or a operating systems will start giving trouble to you anytime, there is no particular reason, we will diagnose the cause of the error fisrt, finding the problem is a major task in troubleshooting.
We do basic and advanced diagnostic tests to identify the issue by utilizing our knowledge, experience and tools.
Online support - via remore sessions.
- 1st hour Rs. 500.00
- 2nd hour onward Rs. 300.00 per hour
On premises - Our engineer will visit.
- Up to 4 hours - Rs. 800.00 per visit per engineer.
- Up to 8 hours - Rs. 1500.00 per visit per engineer.
- Above 8 hours - Rs. 200.00 per hour per engineer.
- Up to 20 KMs - No Cost (Free), above 20 KMs - Rs.3.50 per KMs. (Distnace calculation - Up and down)
- Accommodation - Against actual - Accommodation is required only the distacne is more than 100 KMs.
Prices are exclusive of GST.
Terms of service
We never perform any tasks without your permission, our support engineer explain you the casue of the problem and ask your permission to fix it.
You need to allow us to install, add or remove any programs, codes on you system or application.
Before start a fixing process we will ask you to take a backup of your valuable data. Its a good practice to save the time and money, before consulting us. Take a backup of your files and folders and databases if any.
Once the issue has been fixed we will ask you to cross check and confirm, after confirmation and acceptence of the solution we provided, we will close the case as resolved and no furher communication on the same. If you get any problem later, you need to open the new case.
Any parts or accessories if we use at the time of service, the warranty of the products or accessories are as per the manufacturere warranty policy, you need to contact the manufacturer or supplier for warranty issues.
Terms of Payment
- You need to pay us immediate after completion the work, if you are an existing customer.
- If you are a new customer, you need to desposit estimated amount, after completion the work we will send you the Invoice we will refund any excess amount if any immediately to original payment method or you need to pay any difference amont after receive the Invoice.
- 1% per day will be chaged as a late payment fee.
Please note: Before leaving your premises or remote sessions, we will ask you to cross check the functionality of the system or application, you need sign a service report or send an email or fill online form to confirm that the solution we provided to you is completed and accepted.
No further discussion after acceptence of service report.